At Udian Commerce, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return within 15 days of receiving your order, subject to the following conditions:
Return Conditions:
- Return Window: Returns must be requested within 15 days from the date of delivery.
- Item Condition: The product must be unused, undamaged, and in its original packaging with all tags and accessories included.
- Non-Returnable Items: Certain items, such as personalized products, hygiene-related items, and clearance sale items, are not eligible for return.
- Return Approval: Customers must contact our customer service team before returning any item to receive approval and return instructions, and return address.
Return Shipping & Fees:
- Customers are responsible for covering the return shipping cost.
- We recommend using a trackable shipping service to ensure safe return delivery.
Refund Process:
- Allow up to 7-10 business days for Temu to process your return once they receive the package.
- After the return is processed, your refund will be issued according to your original payment method, and it may take several business days for the funds to appear in your account.
Exchange Policy:
Currently, we do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.
For any questions regarding returns, please contact our customer support team at info@udianco.com.